Menu
Your Cart

Return Policy

Return Conditions:
We prioritize customer satisfaction. If you are not satisfied with your order, you can return it under the following conditions:

  • Right of Withdrawal (Compliant with Turkish and EU Consumer Laws): You can exercise your right of withdrawal within 14 days from the delivery date without providing any reason. For withdrawal, the product must be unused, complete, and in its original packaging. In this case, the return shipping cost is the responsibility of the customer.
  • Defective or Incorrect Product: If the product you received is defective, damaged, or sent incorrectly, please notify us within 14 days. In such cases, we will provide a free return or exchange with prepaid shipping.
  • Compliance with U.S. Regulations: In line with U.S. consumer protection standards, the return period for defective products is 30 days. If the defect is the seller’s fault, the return shipping cost will be covered by the seller.

Return and Exchange Shipping Costs:

  • The shipping cost for returned products is the responsibility of the customer.
  • For exchanges, the shipping cost of the product sent to our company is the responsibility of the customer.

Return Process:

  1. Start your return or exchange request by sending an email with your order number and reason for return to info@e-buttons.com.
  2. Once your return is approved, we will share shipping instructions with you.
  3. After we receive the returned product, your payment will be refunded to your original payment method within 5 business days.

Non-Accepted Returns:

  • Used, washed, damaged, or products with original packaging altered
  • Custom-made or personalized products produced upon customer request
  • Products returned after the legal return period (14 days in Turkey and the EU, 30 days in the U.S.)

International Returns:
For international returns, the buyer is responsible for customs duties or any additional costs incurred during return shipment. Return shipping costs will not be refunded for returns initiated by the customer.

Contact:
E-Buttons
Email: info@e-buttons.com
Phone: +90 530 520 4009
Address: Oruç Reis Mah. Giyimkent 17. Sok. No:77 A Esenler / Istanbul 34235 Turkey