Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) is electronically entered into between the Seller and the Buyer under the following terms and conditions.

Seller Information

Company Name: E-Buttons
Address: Oruç Reis Mah. Giyimkent 17. Sok. No:77 A Esenler / Istanbul 34235 Turkey
Phone: +90 530 520 4009
Email: info@e-buttons.com

Buyer Information

The buyer’s information is based on the name, address, phone number, and email provided during the order process.

Subject of the Agreement

This agreement governs the sale and delivery of the products specified in the order confirmation, placed by the Buyer on the website www.e-buttons.com, under the applicable laws of Turkey, the EU Consumer Rights Directive, and relevant U.S. consumer protection laws. It sets forth the rights and obligations of the parties.

Product Information

Details of the ordered product(s), including type, quantity, price, and payment information, are specified on the order form and confirmation email. The agreement becomes effective upon order confirmation.

Product Delivery

Products will be delivered to the address provided by the Buyer within a maximum of 30 days, depending on stock availability, following order confirmation. Delivery time and shipping costs are specified during checkout.

Payment and Invoice Information

The Buyer is obliged to complete payment through the chosen payment method during checkout. After payment confirmation, the shipping process begins. The Seller may issue the invoice electronically or as a printed copy sent with the order.

Right of Withdrawal (EU and Turkish Law)

The Buyer has the right to withdraw from the agreement within 14 days of delivery without giving any reason, in accordance with EU and Turkish consumer protection laws. The returned product must be unused, complete, and in its original packaging. Return shipping costs in the case of withdrawal are the responsibility of the Buyer.

Return Rights in the United States

According to the U.S. Federal Trade Commission (FTC) guidelines, defective products can be returned within 30 days. If the defect is attributable to the Seller, return shipping costs will be covered by the Seller.

Situations Where the Right of Withdrawal Cannot Be Exercised

• Products customized or produced specifically upon the Buyer’s request
• Products that are perishable or have a short shelf life
• Products whose original packaging has been opened, used, or damaged, especially if return poses a hygiene risk

Return and Exchange Shipping Costs

• The shipping cost for returned products is the responsibility of the Buyer.
• For exchanges, the shipping cost of the product sent to our company is the responsibility of the Buyer.

Return Process

1. To start a return or exchange request, send an email to info@e-buttons.com with your order number and reason for return.
2. Once your return is approved, we will share return shipping instructions with you.
3. After we receive the returned product, your payment will be refunded within 5 business days to your original payment method.

International Returns

For returns from outside Turkey, the Buyer is responsible for any customs duties or additional costs incurred during return shipment. Return shipping costs for returns initiated by the Buyer will not be refunded.

General Provisions

- By placing an order, the Buyer acknowledges having read, understood, and accepted the information about the product’s main features, sales price, payment terms, delivery, and return rights provided on www.e-buttons.com.
- By confirming the order, the Buyer agrees to all terms and conditions of this agreement.

Dispute Resolution

For any disputes arising from this agreement, the consumer arbitration committees and consumer courts of the Buyer’s or Seller’s country or region of residence will have jurisdiction, in accordance with applicable consumer protection laws.

This agreement becomes effective upon the electronic approval of the Buyer.